GIFT CARDS

Gift cards/vouchers cannot be redeemed for cash or exchanged for different goods or services. Gift cards and vouchers must be redeemed online through Port River Cruises website.

 Our online booking system will provide an option to enter a voucher number during the payment section. For more details, please use our How To guide here. 

No problem, simply email us on info@portrivercruises.com.au, provide your order number and voucher number and we will look into the issue for you.

There are a few steps we can take to fix this.

First of all, make sure that what you are booking matches what your voucher is for. For example if you have a family pass for two adults and two children you need to make sure that you select 'family pass' when booking, not two adults and two children tickets.

Secondly, make sure you have followed all the steps outlines in our How To guide correctly. To view the guide, click here.

Still not working? Please email us on info@portrivercruises.com.au or call 08 7082 9608 and we will take a look.

Vouchers last for three years from date of purchase and expiry dates will be listed on the voucher.

Please keep in mind that the purchase date will probably be different from the date that you received the voucher and plan accordingly.

Please email us on info@portrivercruises.com.au with all the relevant information, including voucher numbers and we will look into it for you.

No, this violates our terms of service.

No, the voucher is still for the ticket type it was purchased for. Changes in price and promotions do not effect its use.

You can still enter your voucher in as normal. Our system will take note of which part of your total is covered by the voucher and then you can enter in your card details in order to pay the rest.

Firstly, we will always try to get you rebooked at a date and time that suits you. If this is not possible at the time we will take note of your cancellation and put you order on hold. Make sure to hold onto your order number and when you are ready to rebook contact us via email with your order details and the new time/date you wish to book. Hold can be held for up to 2 years.