sustainability, INCLUSIVITY & ACCESSIBILITY

We follow strict guidelines in all interactions with dolphins. Safe viewing practices, speed limitations and no follow restrictions are applied on every tour.

We closely monitor all information and updates on the health and welfare of dolphins within the sanctuary and share information and requirements both on tour and through our social platforms.

We make sure to only use energy efficient lighting within our booths and vessels. Whenever possible natural lighting is used. All power points are turned off at end of day unless needed to maintain equipment.

All vessels are maintained to the highest standard following all Australian Maritime Safety Authority Guidelines and undergo frequent accreditation checks and servicing.

All ticket booths, warehouses and offices have bins specifically for recycling bottles, cans and paper. Staff follow strict recycling protocols. Wherever possible recyclable products are used.

We have a focus on digital over paper wherever possible, with 90% of all advertising and operational structure done online. Where printing is needed recyclable paper is utilised (see recycling).

We have updated the motors attached to our vessels to be more fuel efficient and use less energy in order to have less impact on the environment.

In order to reduce transport emissions AND as part of our quest to support local we only use local products, suppliers and services whenever possible.

We include educational information on the local environment and Dolphin Sanctuary in all tours. We also provide private Maritime Educational Cruises for schools.

We encourage visitors to Port Adelaide to extend their time here, providing local restaurant and experience recommendations on tour and on our website here.

Our dock is easy access via a concrete ramp and located only 100m away from parking. All vessels have access to a mobility step aid and we have a secondary dock location if needed.

Our 16-seater vessel has a custom-made wheelchair ramp, suitable for non-mechanical wheelchairs. We also provide a non-mechanical wheelchair for clients to utilise.

We provide two areas to dock, depending on customer capability. Seats are large with sufficient legroom.

Customer comfort is our priority. Our staff are trained in providing assistance as required and are happy to return to dock if needed at any point during the tour.

We provide discounts for concessions, seniors and disability carers. Additionally, bookings can be made in person, over the phone, via email or via our website.

Bookings can be done online, as well as through email and live chat. Additionally, we utilise microphones and speakers on board and run a powerpoint covering all key tour points during the tour.

Our staff are trained and ready to provide assistance with onboarding and off boarding. Verbal explanations and histories of 'sights' seen on tour provide an audible 'mental map' of tour.