Last updated: 20 August 2026
Port River Cruises respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, make a booking, contact us, join a promotion or use our cruise and charter services.
Who we are
Port River Cruises operates passenger cruises, private charters, group excursions, events and related tourism services in Port Adelaide, South Australia. Our website is portrivercruises.com.au.
Personal information we collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone number and postal address;
- booking information, including cruise selection, booking date, passenger numbers and special requests;
- information you choose to provide about accessibility, mobility, dietary or other assistance requirements;
- payment and transaction information, such as payment status, transaction references and refund details. Card details are generally processed by our payment provider and are not stored directly by us;
- communications with us, including enquiries, feedback, complaints and competition or promotion entries;
- marketing preferences;
- technical information, including IP address, browser type, device information, pages visited and website usage data; and
- photographs or video where you have provided consent or where collection is otherwise lawful.
If you provide personal information about another passenger, you should ensure that you are authorised to do so and that they understand how their information may be handled.
How we collect personal information
We usually collect personal information directly from you when you book online or by telephone, submit a website form, email or call us, visit our ticket booth, subscribe to updates, enter a promotion, request assistance or communicate with our team. We may also receive information from booking platforms, travel agents, payment providers, tourism partners or a person making a group booking on your behalf.
Why we collect, use and disclose information
We may use and disclose personal information to:
- process and manage bookings, payments, refunds, vouchers and gift cards;
- provide cruises, charters, events and customer support;
- communicate schedule changes, safety information, booking reminders and service updates;
- respond to enquiries, feedback, access requests and complaints;
- understand and accommodate accessibility or other passenger requirements;
- administer promotions, competitions and mailing lists;
- improve our website, services, safety, operations and customer experience;
- prevent fraud, misuse and security incidents;
- meet insurance, accounting, taxation, safety and legal obligations; and
- send marketing communications where you have consented or where permitted by law. You may unsubscribe at any time.
Service providers and disclosures
We may disclose relevant personal information to organisations that help us operate, including online booking providers such as Rezdy, payment processors, website hosting and security providers, email and communications services, analytics providers, professional advisers, insurers, contractors, tourism partners and government or regulatory authorities where required or authorised by law.
We do not sell personal information. Service providers are given only the information reasonably required to perform their services and may have their own privacy policies.
Overseas processing and disclosure
Some technology, booking, payment, email, analytics or hosting providers may store or process information outside Australia, including in the United States and other countries where their systems or subcontractors operate. The locations may change from time to time. Where required, we take reasonable steps to ensure overseas handling is consistent with applicable Australian privacy requirements.
Cookies, analytics and embedded services
Our website may use cookies and similar technologies to operate booking functions, remember preferences, measure website performance, prevent misuse and understand how visitors use the site. We may use third-party services such as analytics tools, embedded maps, videos, booking widgets and reCAPTCHA. These providers may collect technical information in accordance with their own privacy policies.
You can restrict cookies through your browser settings, although some website and booking functions may not operate correctly.
Direct marketing
With your consent, or where otherwise permitted, we may send information about cruises, events, promotions and special offers. You can opt out by using the unsubscribe link in an email or by contacting us. Transactional and safety-related messages about an existing booking are not marketing messages.
Security and retention
We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.
We retain personal information only for as long as reasonably required for the purposes described in this policy and to satisfy legal, accounting, insurance, dispute-resolution and operational requirements. Information that is no longer required is securely destroyed or de-identified where reasonably practicable.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding. In some circumstances permitted by law, access may be limited or refused, and we will explain the reason where required.
Privacy complaints
If you believe we have mishandled your personal information, please contact us with details of your concern. We will acknowledge and investigate the complaint and aim to respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through oaic.gov.au/privacy/privacy-complaints.
Children and group bookings
Bookings for children should be made or authorised by a parent, guardian, school, care provider or other responsible adult. For group bookings, the organiser should provide only the personal information reasonably required to arrange and safely deliver the service.
External links
Our website may link to third-party websites and services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology, providers or legal obligations. The latest version will be published on this page with its updated date.
Contact us
For privacy questions, access or correction requests, or complaints, contact:
Port River Cruises
1 McLaren Wharf
Port Adelaide, South Australia 5015
Email: info@portrivercruises.com.au
Telephone: 08 7082 9608